3. SHIPPING POLICY

All PHAFS orders are prepared and dispatched from Barcelona, Spain.

3.1 Order Processing

Orders are normally prepared and dispatched within 1–3 business days.

Orders placed on weekends or public holidays will be processed from the next business day.

During particularly busy periods, processing may take a little longer.

3.2 Shipping Destinations & Costs

PHAFS currently ships within Spain and the EU, with more destinations coming soon.

Our shipping rates are currently:

Spain
Orders under €78 — €3.90
Orders of €78 or more — Free shipping

Other EU countries
Orders under €78 — €4.90
Orders of €78 or more — Free shipping

The shipping cost for your order will always be shown at checkout before you complete your purchase.

3.3 Delivery Times

Delivery times vary depending on the destination and carrier.

Once your order has been dispatched, the time it takes to arrive is handled by the carrier and may occasionally be affected by circumstances outside our control.

If your order is taking significantly longer than expected, please contact hello@phafs.com and we’ll help you look into it.

3.4 Tracking

All PHAFS shipments include tracking. You will receive your tracking details once your order has been dispatched.

Please allow a little time for the tracking information to become active after receiving your shipping confirmation.

3.5 Delivery Address

Please make sure your delivery address is complete and correct before placing your order.

If you notice a mistake after ordering, contact hello@phafs.com as soon as possible. We’ll do our best to update the address before the order is dispatched, but we cannot guarantee changes once an order has been handed over to the carrier.

3.6 Delivery Problems

If your order appears to be lost, arrives damaged or there is another problem with the delivery, please contact hello@phafs.com with your order number and details of the issue.

We’ll review what has happened and help arrange the best solution.