Terms & Conditions

POLICIES & LEGAL DOCUMENTATION

Last updated: 26 August 2026

1. TERMS OF SERVICE

These Terms of Service apply to purchases made through PHAFS and use of the PHAFS website.

PHAFS is operated by Ebba Eriksson, trading as PHAFS, based in Barcelona, Spain. Full business and contact information is available in the Legal Notice.

By placing an order through PHAFS, you agree to these Terms.

Nothing in these Terms affects rights or protections that apply under applicable consumer law.

1.1 Products

PHAFS sells dog accessories, including collars and leashes.

We take reasonable care to ensure that product descriptions, photographs, colours, measurements and other information displayed on the website are accurate.

Colours may appear slightly different depending on the screen or device being used, and minor variations may occur between individual products or production batches.

Customers should review the relevant product information and sizing details before placing an order.

1.2 Prices

Prices displayed on the website include applicable VAT where required.

Any applicable shipping costs are shown before an order is completed.

Orders delivered outside the European Union may be subject to local customs duties, import taxes or other charges. Further information is available in the Shipping Policy.

1.3 Orders

After an order is placed, an order confirmation will be sent to the email address provided at checkout.

PHAFS may decline or cancel an order where reasonably necessary, including where an item is unavailable, there is a payment issue, product or pricing information is incorrect, or there is reasonable suspicion of fraudulent activity.

If an order is cancelled after payment has been taken, the amount paid will be refunded to the original payment method.

1.4 Payment

Available payment methods are displayed at checkout.

Payments are processed through secure third-party payment providers. PHAFS does not directly store complete payment-card information.

1.5 Delivery

Available shipping destinations, delivery options, estimated delivery times and shipping costs are displayed on the website or at checkout.

Further information is available in the Shipping Policy.

1.6 Returns

PHAFS accepts eligible returns requested within 14 days of receiving an order.

For customers in the EU/EEA, this includes the statutory 14-day right of withdrawal for distance purchases.

Full return conditions, shipping responsibilities and refund information are set out in the Returns & Refund Policy.

1.7 Product Conformity and Defects

PHAFS products must meet the applicable requirements for product conformity and consumer protection.

For customers covered by Spanish consumer law, new goods currently benefit from a three-year legal guarantee in relation to lack of conformity.

This is separate from the 14-day return period for change-of-mind returns.

If a product is believed to be faulty or does not correspond to the order placed, customers should contact hello@phafs.com with their order number and details of the issue.

1.8 Product Use and Safety

PHAFS collars and leashes are designed for everyday pet use and should be used appropriately and with reasonable care.

For the safety of the dog:

• Select an appropriate size and ensure the product fits correctly.

• Inspect collars and leashes regularly for signs of wear, damage, weakened stitching or damaged hardware.

• Discontinue use if the product shows signs of damage or deterioration.

• Do not allow dogs to chew collars or leashes.

• Do not alter or modify the product in a way that may affect its safety.

• Use the product only for its intended purpose.

Collars and leashes are subject to normal wear over time. Damage caused by chewing, misuse, incorrect sizing, alteration or normal wear and tear is not considered a manufacturing defect.

1.9 Intellectual Property

The PHAFS name, branding, logos, photography, graphics, written content and other original materials are owned by PHAFS or used with permission and are protected by applicable intellectual-property laws.

PHAFS content may not be reproduced, distributed or used commercially without prior permission except where permitted by law.

1.10 Third-Party Services

PHAFS uses third-party services to operate the website and fulfil orders, including e-commerce, payment and delivery providers.

The website may also contain links to third-party websites. Those websites operate under their own terms and privacy practices.

1.11 Liability

PHAFS is responsible for its products and services to the extent required by applicable law.

PHAFS is not responsible for losses caused solely by circumstances outside its reasonable control where applicable law permits such limitation.

1.12 Changes to These Terms

These Terms may be updated from time to time to reflect changes to PHAFS, the website or applicable legal requirements.

The Terms applicable to an order are normally those in effect when the order is placed.

1.13 Governing Law

These Terms are governed by Spanish law.

For customers residing elsewhere, this does not remove any mandatory consumer protections that apply under the law of their country of residence.

1.14 Contact

PHAFS
Ebba Eriksson, trading as PHAFS
Carrer de Francisco Giner 56, 1-1A
08012 Barcelona
Spain
hello@phafs.com

2. RETURNS & REFUND POLICY

PHAFS accepts returns within 14 days of delivery. The following policy explains the conditions for returns, return shipping and refunds.

2.1 Faulty, Damaged or Incorrect Items

If an item arrives damaged, an incorrect item has been sent, or you believe a product has a manufacturing fault, please contact hello@phafs.com with your order number and details of the issue. Photographs may be requested where relevant.

Where an item is faulty, damaged on arrival or incorrectly supplied by PHAFS, PHAFS will cover the reasonable cost of return shipping and provide the appropriate remedy.

Please contact us before returning the item so that return arrangements can be provided.

2.2 Return Period

PHAFS accepts returns requested within 14 days of receiving the order for all destinations to which we ship.

To request a return, contact hello@phafs.com within the 14-day period and provide your order number and the item(s) you wish to return.

Once a return has been requested, the item(s) must be sent back within 14 days.

For customers in the EU/EEA, this policy includes the statutory 14-day right of withdrawal for distance purchases.

2.3 Condition of Returned Items

Returned products should be in new, unused and resellable condition.

A collar may be carefully tried on briefly to check size and fit. Products should not be used for walks or everyday wear before being returned.

Products showing signs of use, including dirt, odour, excessive pet hair, scratches, chewing, washing, alteration or other wear, may be subject to a reduction in the refund where their value has been diminished.

2.4 Return Shipping

For standard returns where the customer has changed their mind, the customer is responsible for the cost of return shipping.

PHAFS will cover reasonable return shipping costs where an item is faulty, damaged on arrival or incorrectly supplied.

For customer-arranged returns, we recommend using a tracked shipping service and retaining proof of postage until the return has been processed.

2.5 Refunds

Once a return has been received and checked, the applicable refund will be issued to the original payment method.

For EU/EEA customers exercising their statutory right of withdrawal, the refund will also include the cost of the least expensive standard delivery option offered for the original order.

Where a customer selected a more expensive delivery method, such as express delivery, the additional cost above the standard delivery option will not be refunded.

PHAFS may process the refund once the returned goods have been received or once the customer provides evidence that the goods have been sent back, as applicable.

The time taken for a refund to appear in the customer's account may vary depending on the bank or payment provider.

2.6 Exchanges

PHAFS does not currently offer direct exchanges.

Customers wishing to purchase a different size, colour or product should return the original eligible item and place a new order.

2.7 Contact

All return and refund requests should be sent to:

hello@phafs.com

3. SHIPPING POLICY

PHAFS orders are prepared and dispatched from Barcelona, Spain.

3.1 Order Processing

Orders are normally prepared for dispatch within 1–3 business days.

Processing may occasionally take longer during launches, promotions, public holidays or periods of unusually high order volume.

If a significant unexpected delay affects an order, PHAFS will make reasonable efforts to inform the customer.

3.2 Shipping Destinations

PHAFS ships internationally to the destinations currently available at checkout.

Available shipping destinations may change as PHAFS expands into new markets or in response to regulatory, customs or carrier requirements.

If a destination is not available at checkout, PHAFS does not currently ship there.

3.3 Shipping Costs and Delivery Times

Available delivery options, shipping costs and estimated delivery times are displayed before an order is completed.

Delivery times are estimates unless expressly stated otherwise.

3.4 Tracking

Where tracking is available for the selected delivery service, tracking information will be provided once the order has been dispatched.

3.5 Orders Outside the European Union

Orders delivered outside the European Union may be subject to customs duties, import VAT, taxes, customs-clearance charges or other fees imposed by the destination country.

Unless expressly stated at checkout that these charges are included, they are the responsibility of the recipient.

PHAFS does not control charges imposed by foreign customs or tax authorities.

Customers are responsible for ensuring that products ordered may lawfully be imported into the destination country.

3.6 Delivery Problems

If an order appears to be lost, arrives damaged or there is another issue with delivery, customers should contact hello@phafs.com.

PHAFS will work with the customer and relevant delivery provider to investigate the issue and provide the appropriate resolution.

4. PRIVACY POLICY

This Privacy Policy explains how PHAFS collects, uses and protects personal information when customers visit the website, make a purchase or otherwise interact with PHAFS.

Personal data is processed in accordance with the General Data Protection Regulation (GDPR), applicable Spanish data-protection law and other applicable privacy requirements.

4.1 Data Controller

The data controller is:

Ebba Eriksson, trading as PHAFS
Carrer de Francisco Giner 56, 1-1A
08012 Barcelona
Spain
hello@phafs.com

4.2 Information We May Collect

Depending on how a customer interacts with PHAFS, personal information collected may include:

• Name and contact details

• Billing and shipping addresses

• Email address and telephone number

• Order and transaction information

• Payment-related information processed through payment providers

• Customer-account information

• Communications with PHAFS

• Returns and refund information

• Product reviews or other content voluntarily submitted

• IP address and device or browser information

• Website activity and interactions

• Cookie and advertising identifiers

• Marketing preferences

• Approximate location derived from technical information

• Fraud-prevention and security information

PHAFS aims to collect only information reasonably necessary for the relevant purpose.

4.3 How Personal Information Is Used

Personal information may be processed for the following purposes:

Fulfilling Orders

To process purchases, receive payment, arrange delivery, provide order updates, handle returns and provide customer support.

Legal and Regulatory Requirements

To comply with applicable accounting, tax, consumer-protection, product-safety and other legal obligations.

Operating and Improving PHAFS

To maintain website security, prevent fraud, understand business performance and improve the website, products and customer experience.

Marketing and Analytics

Where consent is required, personal information and tracking technologies may be used for marketing, analytics and personalised advertising.

Consent may be withdrawn at any time.

4.4 Marketing Communications

Customers who choose to receive marketing communications may receive information about PHAFS products, launches, offers and other brand updates.

Marketing communications can be unsubscribed from at any time using the unsubscribe option provided in the communication or by contacting hello@phafs.com.

4.5 Abandoned Carts

Where permitted by applicable law and the customer's communication preferences, PHAFS may send reminders relating to products left in a shopping cart or an incomplete purchase.

4.6 Service Providers and Data Sharing

PHAFS works with third parties that provide services necessary to operate the business. Depending on the services in use, these may include:

• Shopify and other e-commerce providers

• Payment processors and payment networks

• Shipping and logistics providers

• Email and customer-communication platforms

• Analytics providers

• Advertising platforms, including Google, Meta and TikTok

• Review and customer-feedback platforms

• Fraud-prevention and security providers

• Professional advisers

• Public authorities where disclosure is legally required

These providers may process information on behalf of PHAFS or, where applicable, under their own data-protection responsibilities.

PHAFS does not sell customer databases for money.

4.7 International Data Transfers

Some service providers may process personal information outside the European Economic Area.

Where required, appropriate mechanisms are used to protect personal data transferred internationally in accordance with applicable data-protection law.

4.8 Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, product-safety and recordkeeping requirements.

Certain transaction and invoice records must therefore be retained for legally required periods.

Marketing information is retained until consent is withdrawn, the customer unsubscribes or the information is no longer required, subject to records necessary to respect an opt-out request.

4.9 Data Protection Rights

Depending on applicable law, individuals may have the right to:

• Access their personal data

• Correct inaccurate information

• Request deletion of certain information

• Restrict certain processing

• Object to certain processing

• Receive certain personal data in a portable format

• Withdraw consent

Individuals also have the right to lodge a complaint with the relevant data-protection authority.

In Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD).

Requests relating to personal data can be sent to hello@phafs.com.

Identity verification may be required before certain requests can be completed.

4.10 Data Security

PHAFS uses reasonable organisational and technical measures, together with security measures provided by its e-commerce, payment and other service providers, to protect personal information.

4.11 Children

PHAFS products are intended to be purchased by adults. PHAFS does not knowingly seek to collect personal information from children for the purpose of selling products directly to them.

4.12 Changes to This Policy

This Privacy Policy may be updated to reflect changes to PHAFS, the services used by the business or applicable legal requirements.

The latest version will be available on the PHAFS website.

4.13 Contact

Questions or requests relating to privacy can be sent to:

hello@phafs.com

5. COOKIE POLICY

This Cookie Policy explains how PHAFS uses cookies and similar technologies when visitors use the PHAFS website.

Cookies may be used to operate the website, understand how it is used and, where consent is provided, support analytics, advertising and personalisation.

5.1 What Are Cookies?

Cookies are small pieces of information stored or accessed on a device when visiting a website.

Similar technologies, including pixels, tags and local storage, may perform related functions.

5.2 Types of Cookies and Technologies

Essential Cookies

Essential technologies support functions necessary for the website to operate, including security, checkout, shopping-cart functionality, payment processing and essential settings.

Analytics Cookies

Analytics technologies help PHAFS understand how visitors interact with the website, including which pages and products are viewed and how the website is used.

Where consent is required, these technologies are used only after consent has been provided.

Advertising and Marketing Cookies

Where consent has been provided and is required, PHAFS may use advertising technologies provided by platforms such as Google, Meta, TikTok and other advertising partners.

These technologies may be used to measure advertising performance and provide more relevant advertising.

Functional and Personalisation Cookies

These technologies may remember preferences or provide additional website functionality.

Where consent is required, they are used only after consent has been provided.

5.3 Third-Party Technologies

Some cookies and similar technologies are provided by third parties that support PHAFS's e-commerce, analytics, marketing or website functionality.

The specific services and technologies in use may change as PHAFS develops.

Further information about cookies currently in use may be available through the website's cookie-preference tool.

5.4 Cookie Preferences

Visitors can manage non-essential cookies through the cookie consent controls provided on the website.

Available choices include:

• Accept all

• Reject all non-essential cookies

• Manage preferences

Cookie choices can be changed or withdrawn through the Cookie Preferences control on the website.

Rejecting optional cookies does not prevent customers from purchasing from PHAFS, although some non-essential functionality may be affected.

5.5 Browser Controls

Cookies may also be managed or deleted through browser settings.

5.6 Changes to This Policy

This Cookie Policy may be updated as the technologies and services used by PHAFS change.

Questions relating to cookies or privacy can be sent to hello@phafs.com.

6. LEGAL NOTICE

This Legal Notice provides the identifying and contact information for the operator of the PHAFS website.

Trader: Ebba Eriksson, trading as PHAFS
NIF/VAT: ESY6858631E
Address: Carrer de Francisco Giner 56, 1-1A, 08012 Barcelona, Spain
Email: hello@phafs.com
Telephone: [PHAFS TELEPHONE NUMBER]

6.1 Business Activity

PHAFS operates an online retail business offering dog accessories and related products.

Use of the PHAFS website is subject to this Legal Notice, the Terms of Service and other applicable policies published on the website.

6.2 Website Use

Visitors must use the website lawfully and must not intentionally interfere with its operation, security or availability.

6.3 Intellectual Property

Unless otherwise stated, PHAFS branding, original photography, graphics, written content and other original website materials are owned by PHAFS or used with permission.

PHAFS content may not be reproduced or used commercially without prior permission except where permitted by law.

6.4 External Links

The PHAFS website may contain links to third-party websites.

PHAFS does not control those websites, which operate under their own content, terms and privacy practices.

6.5 Applicable Law

PHAFS is based in Spain. The website and business activities are subject to applicable Spanish and European Union law.

6.6 Contact

General enquiries can be sent to:

hello@phafs.com